IT Service Desk Manager
| Job Type | Contract |
| Area | Belgium, Europe |
| Sector | IT Infrastructure |
| Salary | € dependent on experience |
| Start Date | ASAP |
| Job Ref | VR/45212 |
- Description
IT Service Desk Manager
My client urgently seeks a IT Service Desk Manager for a freelance position for 6-9 months with a likely extension. The manager must be able to work 2 days per week on site in Belgium.
- Seeking a dynamic individual for the role of Team Leader for IT Service Desk and Workplace Management.
- Opportunity arises due to internal transition within the organization.
- Fluent in Dutch, French, and English required; two days per week on-site in Belgium.
- Responsibilities include overseeing Service Desk operations and managing a team of four.
- Proficiency in ITIL processes (Incident, Service Requests, Change Management) essential.
- Desirable: experience in Problem Management implementation.
- Service Desk handles Level 1 and Level 2 activities in Applications and Infrastructure.
- Crucial management of third-party suppliers and adherence to internal SLAs.
- Priority 1 incident management also part of the role.
- Seeking a proactive candidate with mid-level profile and can-do mentality.
- Temporary position: 6-9 months, with possible extension depending on permanent recruitment.
- Immediate availability preferred; interviews conducted promptly via Teams.