ServiceNow CMDB Analyst
| Job Type | Contract |
| Area | Belgium, Europe |
| Sector | SAP / ERP & CRM |
| Salary | €700+ per day |
| Start Date | |
| Job Ref | ITHR/43793 |
- Description
Our multinational client is looking for a talented ServiceNow Analyst, see the full spec here:
Position Overview:
As a ServiceNow CMDB Analyst, you will play a crucial role in managing and optimizing the Configuration Management Database (CMDB). You will assess and advise on Configuration Item (CI) class management, set up the CMDB health dashboard and workspace, and guide the implementation of the identification and reconciliation engine (IRE). Additionally, you will replace current data import scripts with new standard data imports according to ServiceNow best practices using IRE. Training the CMDB manager on identification and reconciliation, IntegrationHub ETL, and related features is also a key part of this role.
Key Responsibilities:
- Assess and provide advice on Configuration Item (CI) class management
- Set up the CMDB health dashboard and CMDB workspace
- Provide guidance on the implementation of the identification and reconciliation engine (IRE)
- Replace current data import scripts and establish new standard data imports according to ServiceNow best practices using IRE
- Train the CMDB manager on identification and reconciliation (IRE), IntegrationHub ETL, and related features
Qualifications:
- Strong functional skills and relevant experience with the ServiceNow platform
- Knowledge and experience with populating, managing, and utilizing ServiceNow CMDB/CSDM
- Good analytical, project management, problem-solving, and communication skills
- Proficiency in at least Dutch or French and English
- Team player with a collaborative mindset
Preferred Skills:
- Expertise in CMDB
- Advanced coaching skills
- Intermediate knowledge of JavaScript and scripting
- Proficiency in ServiceNow with recent experience (1 to 3 years ago)